Privacy policy

Introduction

Welcome to Cigarvex. This Privacy Policy explains how Cigarvex ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at cigarvex.myshopify.com, place an order, or otherwise interact with our services. By using our website or making a purchase, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein.

We are committed to protecting your privacy and maintaining transparency about how we handle your personal information. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant privacy regulations.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided in the "Contact Information for Privacy Requests" section below.

Store Information and Contact Details

The official name of our business is Cigarvex. You may contact us regarding privacy concerns, data protection requests, or questions about your personal information using the following contact information:

  • Email: content@cigarvex.shop
  • Phone: 8065571563
  • Mailing Address: 954 N Marion St, Denver, CO 80218, United States

For general customer service inquiries, you may also visit our contact page at cigarvex.myshopify.com/pages/contact.

Categories of Information We Collect

Cigarvex collects various categories of personal information to operate our e-commerce business, process orders, improve our services, and communicate with customers. The specific types of information we collect include:

Order and Contact Information

When you place an order or create an account with Cigarvex, we collect information necessary to process your purchase and communicate with you, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details (products purchased, quantities, pricing)
  • Order history and transaction records
  • Account credentials (username and encrypted password, if you create an account)
  • Customer service communications and support requests

Payment Information

To process payments securely, we collect payment card information or other payment method details. Payment transactions are processed through secure third-party payment processors operating in compliance with Payment Card Industry Data Security Standards (PCI DSS). Cigarvex does not store complete payment card numbers on our servers; tokenized or encrypted payment information is handled by our payment service providers.

Device and Technical Information

When you visit our website, we automatically collect certain technical information about your device and browsing activity, including:

  • IP address and approximate geographic location derived from IP address
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Screen resolution and display settings
  • Referral source (the website or link that directed you to our site)
  • Pages viewed and navigation paths through our website
  • Time and date of visits
  • Time spent on pages
  • Clickstream data and interaction patterns

Cookies and Similar Tracking Technologies

We collect information through cookies, web beacons, pixels, and similar tracking technologies. This information helps us maintain shopping cart functionality, remember your preferences, analyze website traffic, personalize content, improve advertising effectiveness, and detect fraudulent activity. See the "Cookies and Tracking Technologies" section below for more detailed information.

Marketing and Preference Information

If you subscribe to our newsletter, participate in promotions, or opt in to marketing communications, we collect:

  • Email address and communication preferences
  • Marketing consent records and preferences
  • Survey responses and feedback
  • Product interests and preferences
  • Promotional code usage

Information from Third-Party Sources

We may receive information about you from third-party sources, including analytics providers, advertising networks, social media platforms (if you interact with our social media presence), fraud prevention services, and data enrichment services that help us verify addresses or prevent fraudulent transactions.

How We Use Your Information

Cigarvex uses the personal information we collect for various legitimate business purposes to operate our e-commerce store, fulfill your orders, communicate with you, and improve our services. Specific purposes include:

Order Processing and Fulfillment

  • Processing and completing your orders
  • Verifying payment information and processing transactions
  • Preparing products for shipment
  • Arranging delivery with shipping carriers
  • Sending order confirmation emails and shipping notifications
  • Managing delivery timelines (standard delivery is 3-5 working days)
  • Processing returns and refunds in accordance with our 30-day return policy
  • Maintaining accurate order and transaction records

Customer Service and Support

  • Responding to your inquiries, questions, and support requests
  • Resolving complaints and disputes
  • Providing assistance with orders, returns, or account issues
  • Maintaining records of customer communications

Website Operation and Improvement

  • Maintaining and improving website functionality and performance
  • Personalizing your browsing and shopping experience
  • Remembering your preferences and settings
  • Analyzing website usage patterns and customer behavior
  • Testing new features and optimizing website design
  • Troubleshooting technical issues

Marketing and Communications

  • Sending promotional emails, newsletters, and special offers (with your consent or as permitted by law)
  • Providing product recommendations based on browsing and purchase history
  • Informing you about new products, sales, and promotions
  • Administering contests, sweepstakes, and promotional campaigns
  • Displaying targeted advertising on our website and third-party platforms

Security and Fraud Prevention

  • Detecting, preventing, and investigating fraudulent transactions
  • Protecting against unauthorized access or misuse of our website
  • Verifying customer identity and payment information
  • Monitoring for security threats and suspicious activity
  • Enforcing our Terms of Service and other policies

Legal Compliance and Protection

  • Complying with applicable federal, state, and local laws and regulations
  • Responding to legal process, court orders, and government requests
  • Protecting our legal rights and interests
  • Enforcing our agreements and policies
  • Maintaining records required by law or regulation

Analytics and Business Intelligence

  • Analyzing sales trends and customer preferences
  • Understanding customer demographics and shopping patterns
  • Measuring marketing campaign effectiveness
  • Evaluating website performance metrics
  • Generating business reports and insights

How We Share Your Information

Cigarvex does not sell your personal information to third parties for monetary consideration. However, we do share your information with certain third-party service providers and partners who assist us in operating our business, processing transactions, and providing services to you. We may also share information in specific circumstances as described below.

Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf and are contractually obligated to protect your information and use it only for the purposes we specify. These service providers include:

E-Commerce Platform and Hosting: Our online store is hosted on Shopify Inc., a leading e-commerce platform. Shopify provides the technology infrastructure that powers our website, shopping cart, checkout process, and store administration. Shopify may collect, store, and process information on our behalf in accordance with its own privacy policy and security practices. For more information about Shopify's privacy practices, visit shopify.com/legal/privacy.

Payment Processors: We use secure third-party payment processors to handle credit card transactions and other payment methods. These processors collect and process payment information directly and are certified as compliant with PCI DSS standards. Payment processors may share limited transaction information with us (such as transaction confirmation and order details) but do not share complete payment card numbers with Cigarvex.

Shipping and Delivery Partners: We share shipping addresses, contact information, and order details with shipping carriers and logistics providers to facilitate delivery of your orders. Standard shipping within the United States is free, and typical delivery time is 3-5 working days. Shipping partners may provide tracking information and delivery confirmations that we use to keep you informed about your order status.

Analytics and Advertising Services: We use analytics services such as Google Analytics to understand how visitors use our website, track traffic sources, measure website performance, and identify areas for improvement. We may also work with advertising platforms and networks that help us display targeted advertisements on third-party websites and social media platforms. These services may use cookies, pixels, and similar technologies to collect information about your browsing activity across different websites over time.

Marketing and Email Service Providers: If you subscribe to our newsletter or marketing communications, we use email service providers to manage subscriber lists, send promotional emails, track email performance (such as open rates and click-through rates), and manage marketing preferences.

Customer Service and Communication Tools: We may use third-party customer service platforms, chat applications, or helpdesk software to manage customer inquiries, support tickets, and communications.

Fraud Prevention and Security Services: We work with fraud detection and prevention services that analyze transaction patterns, verify customer information, and help protect against fraudulent orders and unauthorized access.

Business Transfers

If Cigarvex is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, and you will be informed of any choices you may have regarding your information.

Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

  • Responding to subpoenas, court orders, or legal process
  • Complying with government or regulatory investigations
  • Cooperating with law enforcement agencies
  • Protecting the rights, property, or safety of Cigarvex, our customers, or others
  • Enforcing our Terms of Service or other agreements
  • Detecting, preventing, or addressing fraud, security issues, or technical problems

Consent-Based Sharing

With your explicit consent, we may share your information with third parties for purposes not described in this Privacy Policy. We will obtain your affirmative consent before sharing your information in these circumstances.

Cookies and Tracking Technologies

Cigarvex uses cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance your browsing experience, analyze website usage, personalize content, and support advertising efforts. This section explains what these technologies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences, login status, and items in your shopping cart.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as shopping cart operation, secure checkout, account login, and access to protected areas of the website. Without these cookies, certain features and services would not be available.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on pages, navigation paths, and error messages. This information is aggregated and anonymized and helps us improve website performance, identify technical issues, and understand user behavior. We use services like Google Analytics for this purpose.

Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences, region, or display settings) and provide enhanced, personalized features. They may also remember changes you have made to text size, fonts, and other customizable parts of the website.

Advertising and Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may be placed by us or by third-party advertising networks with our permission. These cookies track your browsing activity across different websites and help measure the effectiveness of advertising campaigns. They may also limit the number of times you see a particular advertisement and help us understand whether you visited our website after seeing an ad.

Third-Party Cookies and Tracking

Some cookies on our website are placed by third-party service providers, including analytics companies, advertising networks, and social media platforms. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party cookies, and they are governed by the privacy policies of the respective third parties.

How to Manage Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can typically find cookie controls in your browser's settings or preferences menu. Please note that if you disable or decline cookies, some features of our website may not function properly, and you may not be able to use certain services such as the shopping cart or checkout process.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.aboutcookies.org.

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how to respond to DNT signals. At this time, our website does not respond to DNT browser settings. However, you can control cookies and tracking through your browser settings and the opt-out mechanisms provided by third-party advertising networks.

Opting Out of Interest-Based Advertising

You may opt out of receiving interest-based advertising from participating advertising networks by visiting:

  • Digital Advertising Alliance (DAA): www.aboutads.info/choices
  • Network Advertising Initiative (NAI): www.networkadvertising.org/choices
  • For mobile devices: Your device settings may include options to limit ad tracking

Please note that opting out of interest-based advertising does not mean you will stop seeing advertisements; you will still see ads, but they may be less relevant to your interests.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer