Refund policy

Return Window

Cigarvex offers a 30-day return window for eligible purchases. This return period is the store's own policy—United States federal law does not provide a statutory cooling-off period for most online purchases. The 30-day window begins on the delivery date confirmed by the shipping carrier associated with your order. Return requests submitted after the 30-day period has expired may not qualify for refunds, exchanges, replacements, or store credits unless otherwise required under applicable United States consumer protection laws.

Return Eligibility

To qualify for a return, the product must remain unused, unworn, unwashed, undamaged, and in the same condition in which it was originally received. Eligible items should include:

  • Original packaging, tags, and labels
  • Manuals, accessories, inserts, and protective materials
  • Proof of purchase (order confirmation or receipt)

Returned merchandise that does not satisfy these conditions may be denied, partially refunded, or returned to the customer depending on the condition of the item received by Cigarvex. Products returned with signs of misuse, excessive wear, abuse, intentional damage, unauthorized modifications, missing parts, or incomplete packaging may not qualify for a full refund. Cigarvex reserves the right to inspect all returned items before approving refunds, exchanges, or replacement requests to verify compliance with return eligibility standards.

How to Initiate a Return

Customers wishing to return an eligible item must contact Cigarvex before sending any product back. Unauthorized returns may experience delays, rejection, or difficulties during the return processing procedure. To start a return, please reach out using one of the following methods:

Please include your order number, the item(s) you wish to return, and the reason for the return. Our support team will review your request and provide return authorization and instructions, including the return shipping address and any prepaid return materials where applicable.

Return Shipping

Eligible approved returns within the United States qualify for free return shipping. Once your return request has been reviewed and approved, you will receive return instructions and prepaid return shipping materials where applicable. Customers should package returned merchandise carefully and securely to prevent damage during transit. Do not send products back without prior authorization from Cigarvex.

Return Address

Once your return is authorized, you will be provided with the return shipping address. For reference, the Cigarvex business address is:

Cigarvex
954 N Marion St
Denver, CO 80218
United States

Always confirm the specific return address in your return authorization correspondence, as it may differ from the general business address.

Refund Method and Timing

Once your returned item is received and inspected by Cigarvex, you will be notified by email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment within a reasonable timeframe, typically within 7–10 business days after approval. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

Refunds will be issued in USD. Only the purchase price of the returned item(s) will be refunded. Since shipping within the United States is free on Cigarvex orders, there are no original shipping costs to be refunded or deducted.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact Cigarvex using the contact information above. Exchanges are subject to product availability and the same eligibility conditions as returns. You may be asked to return the original item following the standard return procedure before a replacement is shipped. Free return shipping applies to eligible exchanges within the United States in the same manner as standard returns.

Non-Returnable Items

Certain products may not qualify for return due to hygiene concerns, customization, clearance status, safety reasons, legal restrictions, or other conditions disclosed at the time of purchase. Examples of non-returnable items include:

  • Products identified as final sale, clearance, or non-returnable at the time of purchase
  • Customized or personalized items
  • Hygiene-sensitive products that have been opened, used, or unsealed
  • Items displaying evidence of improper handling, negligence, or unauthorized modifications

Non-returnable items cannot be returned for a refund or exchange unless they arrive damaged, defective, or incorrect. Any such issues should be reported immediately following delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact Cigarvex as soon as possible following delivery. You will not be responsible for return shipping costs for items that arrive damaged, defective, or incorrect. Cigarvex will provide a prepaid return label or other return instructions at no cost to you.

You may be required to provide:

  • Photographs of the packaging and shipping label
  • Photographs of the product showing the damage, defect, or incorrect item
  • A description of the issue

Once the issue is verified, Cigarvex will offer a replacement, exchange, or full refund, including any applicable shipping costs, at no charge to you. Damaged or defective items reported within the 30-day return window will be handled promptly and in accordance with applicable United States consumer protection laws.

Order Cancellation

Customers may request to cancel an order before it has been shipped. To request a cancellation, please contact Cigarvex immediately using the email or phone number listed above and provide your order number. If your order has not yet been processed or shipped, Cigarvex will cancel the order and issue a full refund to your original method of payment.

Once an order has been shipped, it cannot be cancelled. In such cases, you may refuse delivery or follow the standard return procedure once the item is delivered. Standard delivery time is 3–5 working days within the United States. Please act quickly if you wish to cancel an order, as processing and shipment may occur shortly after the order is placed.

Customer Responsibilities

By placing an order on cigarvex.myshopify.com, customers agree to comply with the terms outlined in this Return and Refund Policy. Customers are responsible for:

  • Reviewing this policy before making a purchase
  • Submitting return requests within the 30-day return window
  • Ensuring returned items meet all eligibility requirements
  • Providing accurate contact information and order details when initiating a return
  • Packaging returned items securely to prevent damage during transit
  • Obtaining return authorization before sending any product back

Failure to comply with these responsibilities may result in delays, partial refunds, or denial of the return request.

Contact Information

For questions, concerns, or assistance regarding returns, refunds, exchanges, order cancellations, or any other customer support matter, please contact Cigarvex using the following official contact details:

Cigarvex
954 N Marion St
Denver, CO 80218
United States

Our support team works to respond to customer inquiries in a professional and timely manner during standard business operations.

Compliance with United States Law

This Return and Refund Policy is designed to comply with applicable United States federal and state consumer protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. This policy also satisfies Google Merchant Center requirements for transparent and complete return and refund disclosures.

United States federal law does not provide a statutory cooling-off period or mandatory right of withdrawal for most online purchases. The 30-day return window offered by Cigarvex is the store's own voluntary policy and represents the full extent of the return rights available to customers, except where a longer period is required by applicable state law or where a product is damaged, defective, or incorrect.

Customers located in California and other states with specific consumer protection rights should be aware that this policy does not limit any additional rights provided by state law. If you believe your rights under state or federal law have not been honored, you may contact Cigarvex or seek advice from a consumer protection agency or legal professional.

Changes to This Policy

Cigarvex reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in business practices, legal requirements, or operational procedures. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date of the revision. Customers are encouraged to review this policy periodically to stay informed of any updates.

Please note: The email address listed in this policy (content@cigarvex.shop) is the official contact email provided by the merchant. Customers should use this address for all return and refund inquiries. If this address changes, the merchant should update this policy accordingly before going live.