Shipping policy

Shipping Destinations

Cigarvex currently ships to addresses within the continental United States. We deliver to all 50 states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO/DPO military addresses where carrier service is available. Shipping availability may vary depending on carrier service limitations, operational restrictions, local regulations, regional accessibility, or product-specific shipping conditions. Certain remote locations, territories, or restricted delivery areas may require extended shipping timeframes or may not qualify for standard shipping services depending on carrier capabilities and operational feasibility.

We do not currently offer international shipping outside the United States. All orders must be shipped to a valid U.S. postal address. We cannot ship to P.O. boxes for certain products due to carrier restrictions; customers will be notified during checkout if their selected items cannot be delivered to a P.O. box address. For questions about shipping to specific locations, please contact us at content@cigarvex.shop or call 806-557-1563 before placing your order.

Shipping Rates and Free Shipping

Cigarvex is pleased to offer FREE standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, no hidden fees, and no additional shipping charges at checkout for domestic deliveries. The price you see for your products is the price you pay, plus applicable sales tax based on your shipping destination.

Free shipping applies to our standard ground shipping service, which delivers within the estimated timeframes described below. Expedited or express shipping options, if available, may be offered at checkout for an additional fee. Customers will see all available shipping methods and any associated costs clearly displayed during the checkout process before completing their purchase.

Order Processing and Handling Time

Orders placed through Cigarvex are generally processed within approximately 1 to 2 business days following successful payment confirmation. Processing includes order verification, payment authorization, inventory confirmation, quality inspections, careful packaging, shipping label preparation, and fulfillment coordination with our carriers.

Orders are processed during standard business days, Monday through Friday, excluding weekends, federal holidays, and temporary operational closure periods. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day. Processing times may occasionally increase during periods of high demand, seasonal sales events, promotional campaigns, or unexpected operational disruptions. We will notify customers of any significant delays that may affect their order.

Delivery Estimates and Shipping Time

Once your order has been processed and shipped, estimated delivery time for most eligible United States destinations is approximately 3 to 5 business days. This delivery window begins after your order leaves our facility and is in the carrier's possession. Total time from order placement to delivery typically ranges from 4 to 7 business days, accounting for both processing and transit time.

Delivery estimates are provided for informational purposes and represent our standard shipping performance based on typical carrier service levels. These estimates are not guaranteed delivery deadlines. Actual shipping and delivery times may vary due to factors including but not limited to weather conditions, natural disasters, transportation interruptions, shipping carrier delays, regional accessibility challenges, operational disruptions, peak shipping periods, holidays, remote delivery locations, or other circumstances beyond the reasonable control of Cigarvex.

For time-sensitive orders, we recommend placing your order well in advance of your needed delivery date. Cigarvex is not responsible for carrier delays or failure to meet estimated delivery windows.

Shipping Carriers and Tracking Information

Cigarvex partners with reputable national carriers including USPS, UPS, FedEx, and other regional shipping services to ensure reliable delivery throughout the United States. The specific carrier for your order will be selected based on your shipping address, product characteristics, service availability, and optimal delivery routing.

Once your order ships, you will receive a shipping confirmation email at the email address provided during checkout. This email will include your tracking number and a link to track your package in real time through the carrier's website. Tracking information is typically updated within 24 hours of shipment and allows you to monitor your package's progress from our facility to your delivery address.

Customers can track their shipments by:

Clicking the tracking link provided in the shipping confirmation email
Visiting the carrier's website directly and entering the tracking number
Logging into their Cigarvex account (if applicable) to view order status and tracking details
Contacting our customer service team at content@cigarvex.shop or 806-557-1563 for tracking assistance

Please retain your tracking number until your order is successfully delivered. If tracking information does not update within 48 hours of receiving your shipping confirmation, please contact us for assistance.

Shipping Address Accuracy and Changes

Customers are responsible for providing accurate, complete shipping information at the time of purchase. Please carefully review your shipping address during checkout, including street address, apartment or suite number, city, state, and ZIP code. Cigarvex is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

Address changes or corrections may be possible if requested immediately after order placement and before the order has been processed and shipped. To request an address change, contact us immediately at content@cigarvex.shop or 806-557-1563 with your order number and corrected address information. We will make every reasonable effort to accommodate address changes, but we cannot guarantee changes once an order has entered the shipping process.

If a package is returned to us due to an incorrect address, unclaimed delivery, or delivery refusal, customers will be contacted to arrange reshipment. Reshipment may be subject to additional shipping fees if the error was due to customer-provided information. Customers may also choose to cancel the order and receive a refund according to our return policy, minus any non-refundable fees or costs incurred.

Delivery Attempts and Undeliverable Packages

Our shipping carriers will typically make multiple delivery attempts to your specified address. If no one is available to receive the package, the carrier may leave a notice with instructions for redelivery or package pickup at a nearby carrier facility. Customers are responsible for monitoring tracking information and responding to delivery notices in a timely manner.

Packages that cannot be delivered due to incorrect addresses, multiple failed delivery attempts, customer unavailability, delivery refusal, or other delivery exceptions will be returned to Cigarvex. In such cases, we will contact the customer using the email or phone number provided at checkout to resolve the delivery issue.

For packages returned to us as undeliverable, customers may choose to have the order reshipped to a corrected or alternative address. Reshipment to a new address may incur additional shipping charges if the original delivery failure was due to customer error or circumstances within the customer's control. Alternatively, customers may request order cancellation and refund according to our return policy.

Split Shipments and Multiple Packages

In some cases, orders containing multiple items may be shipped in separate packages or from different fulfillment locations to ensure faster delivery and optimal product protection. Split shipments may occur when items are stocked in different warehouses, when products require special packaging, or when partial inventory is available for immediate shipment.

If your order ships in multiple packages, you will receive separate tracking numbers for each shipment via email. Each package may arrive on different days depending on the origin location and carrier routing. There is no additional charge for split shipments — free shipping applies to all packages associated with a single order.

If you have questions about split shipments or if you receive only part of your order and are not expecting additional packages, please check your email for additional tracking confirmations or contact us at content@cigarvex.shop or 806-557-1563 for clarification and shipment status.

Delayed, Lost, or Missing Packages

While we work with reliable carriers and ship packages promptly, occasional delays or delivery issues may occur due to circumstances beyond our control. If your tracking information shows that your package is delayed beyond the estimated delivery window, please monitor the tracking updates for the most current status. Carriers often provide updated delivery estimates if delays occur.

If your order has not arrived within 10 business days of the shipment date, or if tracking shows the package as delivered but you have not received it, please contact us immediately at content@cigarvex.shop or 806-557-1563. We will work with you and the carrier to locate your package, initiate a carrier investigation if necessary, and find a resolution.

For packages marked as delivered by the carrier but not received by the customer, we recommend:

Checking around your delivery location, including porches, garages, side doors, and neighboring addresses
Asking household members, neighbors, or building management if the package was accepted on your behalf
Reviewing any carrier delivery photo or notes provided in the tracking details
Waiting 24 hours, as carriers occasionally mark packages as delivered slightly before actual delivery

If the package cannot be located, Cigarvex will work with the carrier to file a claim and determine appropriate resolution, which may include reshipping the order or issuing a refund. Customers should report missing packages within 30 days of the carrier's delivery confirmation date.

Damaged Packages and Products

Cigarvex takes great care in packaging all orders to ensure products arrive safely and in excellent condition. All items are inspected, securely packaged with appropriate protective materials, and prepared to withstand normal shipping and handling.

If your package arrives visibly damaged (crushed, torn, wet, or otherwise compromised), please:

Note the damage on the carrier's delivery receipt if possible, or refuse delivery if the damage is severe
Take photographs of the damaged packaging and any damaged products inside
Retain all packaging materials, including boxes, padding, and shipping labels
Contact Cigarvex immediately at content@cigarvex.shop or 806-557-1563 with your order number, photos, and description of the damage

We will work with you to resolve the issue promptly, which may include filing a claim with the carrier, issuing a replacement shipment, or providing a refund as appropriate. Reporting damaged shipments within 48 hours of delivery helps ensure timely resolution and supports any necessary carrier claims.

Order Tracking and Delivery Confirmation

All shipments include tracking and delivery confirmation services. Delivery confirmation provides a record of successful delivery, including the date, time, and location where the package was left. Some carriers also provide photographic proof of delivery.

By providing a shipping address, customers authorize Cigarvex and our carrier partners to leave packages at that location without requiring a signature unless signature confirmation is specifically requested or required for high-value orders. Packages may be left at the front door, porch, mailbox, or another secure location at the delivery address as determined by the carrier.

Customers who require signature confirmation, have specific delivery instructions, or need packages held for pickup should contact the carrier directly using the tracking number after shipment. Many carriers offer delivery management tools that allow customers to customize delivery preferences, schedule delivery windows, or redirect packages to secure pickup locations.

Cigarvex is not responsible for packages stolen after confirmed delivery to the address provided by the customer. Customers concerned about package theft should consider alternative delivery arrangements such as carrier hold-for-pickup, workplace delivery, or delivery to a trusted neighbor.

International Shipping, Customs, Duties, and Taxes

At this time, Cigarvex ships only to addresses within the United States and does not offer international shipping to destinations outside the U.S. We do not ship to international freight forwarders or package forwarding services. All orders must be placed with a valid U.S. shipping address.

Should international shipping become available in the future, customers will be notified of eligible destinations, shipping rates, delivery timeframes, and any applicable customs duties, import taxes, or international fees. International customers would be responsible for all customs clearance, duties, taxes, and fees imposed by the destination country. Cigarvex does not collect or remit customs duties or international taxes on behalf of customers.

For questions about future international shipping availability or assistance with special shipping circumstances, please contact us at content@cigarvex.shop.

Shipping Restrictions and Prohibited Destinations

Certain products may be subject to shipping restrictions based on federal, state, or local regulations, carrier policies, or product safety requirements. Restricted items may include age-restricted products, hazardous materials, perishable goods, or products regulated by specific jurisdictions.

Cigarvex complies with all applicable shipping regulations and carrier requirements. If your order contains restricted items that cannot be shipped to your location, you will be notified during checkout or via email after order placement. In such cases, the restricted items may be removed from your order, or the entire order may be canceled with a full refund issued.

We reserve the right to refuse or cancel shipments to addresses that cannot be verified, addresses associated with fraudulent activity, or addresses where delivery is prohibited by law or carrier policy.

Contact Us for Shipping Questions

If you have questions about shipping destinations, delivery estimates, tracking information, order status, shipping restrictions, or any other shipping-related concerns, please contact our customer service team. We are here to assist you and ensure a smooth delivery experience.

Email: content@cigarvex.shop

Phone: 806-557-1563

Mailing Address:
Cigarvex
954 N Marion St
Denver, CO 80218
United States

Our customer service team is available during standard business hours, Monday through Friday, to respond to shipping inquiries. We strive to respond to all email inquiries within 24 to 48 business hours. For urgent shipping concerns, we recommend calling during business hours for the fastest assistance.

Changes to This Shipping Policy

Cigarvex reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in our shipping operations, carrier partnerships, service areas, delivery procedures, legal requirements, or business practices. Any changes will be posted on this page with an updated effective date.

Customers are encouraged to review this Shipping Policy periodically to stay informed about our current shipping terms and procedures. Continued use of our website and placement of orders after policy updates constitutes acceptance of the revised terms. For significant changes that may affect pending orders, we will make reasonable efforts to notify affected customers via email.

Limitation of Liability

Cigarvex uses commercially reasonable efforts to ensure timely and reliable shipping services. However, we are not liable for delays, damages, losses, or delivery failures caused by shipping carriers, weather events, natural disasters, transportation disruptions, customs delays, government actions, labor disputes, or other events beyond our reasonable control.

Our liability for shipping-related issues is limited to replacement of lost or damaged products or refund of the purchase price as provided in our Return Policy. Cigarvex is not responsible for consequential damages, indirect losses, lost profits, special damages, or incidental costs arising from shipping delays or delivery failures.

Estimated delivery times are provided for informational purposes only and do not constitute guaranteed delivery dates. Customers who require delivery by a specific date should contact us in advance to discuss options and should not rely solely on estimated delivery windows for time-sensitive purchases.

Effective Date

This Shipping Policy is effective as of the date of publication and applies to all orders placed through the Cigarvex website at cigarvex.myshopify.com. By placing an order, you acknowledge that you have read, understood, and agree to be bound by the terms of this Shipping Policy.