Terms of service

1. Acceptance of Terms

Welcome to Cigarvex. These Terms of Service govern your use of our website, products, services, applications, and all related features provided by Cigarvex. By accessing, browsing, purchasing from, or otherwise using our website and services (available at cigarvex.myshopify.com), you agree to comply with and be legally bound by these Terms of Service in their entirety. If you do not agree with these terms, you must discontinue use of the website and services immediately. These Terms of Service apply to all users, visitors, customers, merchants, vendors, and any other individuals who access or interact with the Cigarvex platform.

2. Eligibility

By using the services provided by Cigarvex, you confirm that you are at least the age of majority in your jurisdiction of residence (typically 18 years or older in most US states) or that you have obtained proper permission from a legal guardian where required under applicable law. You agree not to use the website, products, or services for unlawful, fraudulent, abusive, unauthorized, or prohibited purposes under applicable United States federal, state, or local laws and regulations. Cigarvex reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe that use of the website violates these Terms of Service or applicable law.

3. The Store and Products

Cigarvex is an online retailer operating through cigarvex.myshopify.com. We strive to provide accurate product descriptions, specifications, images, pricing information, availability details, and related content for all products listed on the website. However, we do not guarantee that all product information, website content, specifications, pricing details, or availability information will always be completely accurate, current, reliable, or error-free. Minor variations in color, size, weight, or appearance may occur due to manufacturing processes, photographic lighting, or display settings.

We reserve the right to modify, discontinue, update, replace, or limit products, services, content, or pricing at any time without prior notice. Product availability is subject to change, and certain items may become out of stock or discontinued without warning. Cigarvex does not warrant that the website will operate uninterrupted or error-free, or that defects in the website or services will be corrected.

4. Orders and Order Acceptance

When you place an order through the Cigarvex website, you are making an offer to purchase the selected products subject to these Terms of Service. Submission of an order does not guarantee acceptance of that order. We reserve the right to review, approve, reject, limit, or cancel orders at our sole discretion for reasons including but not limited to:

Inventory limitations or product unavailability
Payment authorization failures or payment processing issues
Suspected fraud, identity verification concerns, or high-risk transactions
Pricing inaccuracies, typographical errors, or technical errors on the website
Shipping restrictions or inability to deliver to the specified address
Violations of these Terms of Service or other Cigarvex policies
Limitations imposed by our suppliers, payment processors, or shipping carriers

You will receive an order confirmation email at the email address you provide during checkout. This confirmation acknowledges receipt of your order but does not constitute acceptance of your order. Order acceptance occurs when we ship the products to you or otherwise notify you that your order has been accepted. We may contact you to verify order details, payment information, or shipping address before accepting an order.

Orders are generally processed within approximately 1 to 2 business days following successful payment confirmation. If you need to cancel an order, you must contact our customer support team at content@cigarvex.shop or 8065571563 immediately after placing the order. We will make reasonable efforts to accommodate cancellation requests submitted before the order has been shipped, but we cannot guarantee that cancellation will be possible once processing has begun.

5. Pricing and Sales Tax

All prices displayed on the Cigarvex website are listed in United States Dollars (USD) and are exclusive of sales tax unless otherwise specified. Prices are subject to change at any time without prior notice, although changes will not affect orders for which we have already sent a shipping confirmation.

Sales Tax: Applicable state and local sales taxes will be calculated and added to your order total at checkout based on the shipping destination address you provide. The amount of sales tax charged will depend on the tax rates in effect in the destination jurisdiction at the time of your order. Cigarvex complies with applicable state sales tax laws, including economic nexus provisions and marketplace facilitator laws where applicable. You are responsible for paying all applicable taxes associated with your purchase.

In the event of a pricing error or technical malfunction that results in an incorrect price being displayed, Cigarvex reserves the right to refuse or cancel orders placed at the incorrect price, even after an order confirmation has been sent. If your order is canceled due to a pricing error after your payment has been processed, we will issue a full refund to your original payment method.

6. Payment

You agree to provide complete, accurate, and current billing and payment information during checkout. Payment is due at the time you place your order. We accept various payment methods as indicated during the checkout process, which may include major credit cards, debit cards, and other electronic payment methods supported by our payment processor.

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize Cigarvex to charge the payment method for the total amount of your order, including products, applicable sales tax, and any other fees. You agree to promptly update your payment information if it changes or expires.

Payment processing is handled securely through reputable third-party payment processors. Cigarvex does not store complete credit card information on our servers. If payment authorization fails or if we are unable to process your payment for any reason, we may cancel your order or contact you to resolve the payment issue.

7. Shipping and Delivery

Shipping within the United States is FREE for all orders. There are no shipping costs or delivery charges for domestic shipments.

Orders placed through Cigarvex are generally processed within approximately 1 to 2 business days following successful payment confirmation. Estimated delivery times are typically between 3 to 5 business days within eligible United States destinations following shipment. Business days are Monday through Friday, excluding federal holidays and weekends.

Delivery estimates are not guaranteed and may vary due to weather conditions, transportation interruptions, shipping carrier delays, public holidays, operational disruptions, customs procedures (if applicable), inaccurate shipping information, or other circumstances beyond our reasonable control. Cigarvex is not responsible for delays caused by the shipping carrier or other third parties.

You are responsible for providing a complete and accurate shipping address. Cigarvex is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If a shipment is returned to us due to an incorrect address, you may be responsible for additional shipping charges to re-ship the order.

For complete details regarding our shipping policies, delivery procedures, international shipping (if applicable), tracking information, and related matters, please refer to our Shipping Policy page, which is incorporated into these Terms of Service by reference.

8. Returns and Refunds

Cigarvex offers a voluntary 30-day return policy as a customer service. Please note that there is no statutory cooling-off period or right of withdrawal for online purchases under US federal law (such periods exist in many other countries but not in the United States for most online sales). Our 30-day return window is our own policy designed to ensure customer satisfaction.

Customers may qualify for returns, refunds, or exchanges according to the conditions described in our official Return and Refund Policy. Eligible products may generally be returned within 30 days after delivery, provided that the items meet the return eligibility requirements set forth in that policy.

For complete details regarding return eligibility, return procedures, refund processing times, restocking fees (if any), conditions for acceptance of returns, instructions for initiating a return, and related matters, please refer to our Return and Refund Policy page, which is incorporated into these Terms of Service by reference. If you have questions about whether a particular item is eligible for return or how to initiate a return, please contact us at content@cigarvex.shop or 8065571563.

9. Intellectual Property

All content on the Cigarvex website, including but not limited to text, graphics, logos, images, photographs, product descriptions, audio clips, video content, digital downloads, data compilations, software, and the compilation and arrangement thereof (collectively, the "Content"), is the property of Cigarvex, its affiliates, licensors, or suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Cigarvex name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cigarvex or its affiliates or licensors. You may not use these trademarks without our prior written permission. Other names, logos, and brands mentioned on the website may be trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website and Content solely for personal, non-commercial purposes in accordance with these Terms of Service. You may not:

Copy, reproduce, distribute, republish, download, display, post, or transmit any Content in any form or by any means without our prior written consent
Modify, create derivative works from, reverse engineer, decompile, or disassemble any Content or technology used on the website
Remove or alter any copyright, trademark, or other proprietary notices from Content
Use any automated system (including robots, spiders, or scrapers) to access the website or extract data
Frame or mirror any portion of the website without our express written authorization
Use the website or Content for any commercial purpose without our written permission

Any unauthorized use of the Content or website may violate copyright, trademark, and other laws and may result in criminal or civil penalties. We reserve all rights not expressly granted in these Terms of Service.

10. Acceptable Use

You agree to use the Cigarvex website and services only for lawful purposes and in accordance with these Terms of Service. You agree not to:

Violate any applicable federal, state, local, or international law or regulation
Infringe upon or violate the intellectual property rights of Cigarvex or any third party
Transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
Transmit any advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of unsolicited communication
Impersonate or attempt to impersonate Cigarvex, a Cigarvex employee, another user, or any other person or entity
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or that may harm Cigarvex or users of the website
Use the website in any manner that could disable, overburden, damage, or impair the website or interfere with any other party's use of the website
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website, the server on which the website is stored, or any server, computer, or database connected to the website
Attack the website via a denial-of-service attack or a distributed denial-of-service attack
Use the website to transmit, or procure the sending of, any false or misleading information
Use any information obtained from the website to harass, abuse, or harm another person
Engage in any fraudulent activity, including using stolen credit cards or other fraudulent payment methods

We reserve the right to terminate or suspend your access to the website immediately, without prior notice or liability, if you breach any provision of these Terms of Service or engage in conduct that we determine, in our sole discretion, to be inappropriate or harmful to Cigarvex, other users, or third parties.

11. Disclaimers of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CIGARVEX WEBSITE, ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CIGARVEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CIGARVEX DOES NOT WARRANT THAT:

THE WEBSITE, CONTENT, PRODUCTS, OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR SERVICES WILL BE ACCURATE OR RELIABLE
THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS
ANY ERRORS IN THE WEBSITE OR TECHNOLOGY WILL BE CORRECTED

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CIGARVEX OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

CIGARVEX DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE, AND CIGARVEX WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, CIGARVEX'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CIGARVEX, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES
ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE
ANY CONTENT OBTAINED FROM THE WEBSITE
UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE
ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE
ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CIGARVEX HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE